Technology Support III - Workforce Technology Cloud Operations and Release team
Aumni
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Join our dynamic team to innovate and refine technology operations and release management, impacting the core of our business services.
As a Technology Support III team member in the Enterprise Technology Employee Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience
Job responsibilities
- Partners with Product and Technology to deliver stable Oracle HCM Platform including lower environments and production
- Supports the planning and execution of production releases including quarterly Oracle and JPMC HCM releases
- Documents and communicates Oracle HCM lower environment pod usage and availability to our product and technology users
- Manages the communications with operational and senior level product and technology partners on active issues
- Facilitates triage and issue resolution of key issues
- Supports the custom development solutions including data masking, data analysis, etc…
- Oversees the day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience with project management and development life cycle tools including Jira, Confluence, SharePoint, etc…
- Experience with Oracle HCM or other equivalent Software as a Solution (SaaS) providers
- Experience with Oracle database technologies (or equivalent)
- Experience with creating, editing and maintaining SQL
- Experience in Excel including pivot tables, charts, etc…
- Experience with Oracle Transactional Business Intelligence (OTBI) or equivalent data analysis and reporting tools
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public and private cloud
This job is no longer accepting applications
See open jobs at Aumni.See open jobs similar to "Technology Support III - Workforce Technology Cloud Operations and Release team" NEXT Frontier Capital.