JP Morgan Workplace Solutions - Korean Customer Service Analyst
Aumni
IT, Customer Service
Beijing, China
Posted on Jul 18, 2024
Job Description
You will join a professional and outstanding team that offers great platform to sharpen your skillsets.
As a Korean Customer Service analyst within JPMorgan Workplace Solutions, you will leverage your strong multi-language skills to provide excellent services and solutions to our clients. You will make great impact on building solid relationships between JPMorgan and our customers.
Job Responsibilities
- Provide excellent customer service via email and phone at 1st and 2nd level response
- Escalate unresolved issues to 2nd and 3rd line support teams
- Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
- Maintain contact with customers throughout the ticket life cycle
- Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities
Required qualifications, capabilities and skills
- Excellent Customer Service skills in telephone and email etiquette
- Korean and English language skills
- Client focus, interpersonal skills and ability to network
- Proactive and continuous improvement mindset
- Maintain highest level of technical skill in field of expertise
- Work independently and revel in problem-solving and looking for new solutions
- Requires a high degree of discretion and judgement
- Passion for learning new things every day and a continuous improvement mindset
Preferred qualifications, capabilities and skills
- University degree in Economics, Finance or equivalent work experience desired
- Experience in Customer Service role, preferably in the Financial Services or Software industry
- Experience with Contact Center solutions