Onyx- Liink Client Success-Product Manager- Payments- Senior Associate
Aumni
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Job responsibilities
- Executes product adoption, expansion, and retention activities to support a healthy customer base
- Provides customer assistance during regular account meetings such as addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team
- Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
- Tracks and analyzes key success metrics to measure customer health and identify opportunities for improvement while preparing reports for internal stakeholders and highlighting customer outcomes and areas of opportunity
- Planning, scheduling, and management of client technical implementation project timelines; regularly communicate project status to internal stakeholders and clients
- Provide technical and product expertise to customers enabling comprehensive solution to be implemented during participant onboarding process
- Manage ongoing client inquiries and service issues
- Operationalize new and existing policies, processes, and procedures with the Liink Product team and cross-functional partners such as Legal, Compliance, Risk, Cyber, Technology
- Manage collateral creation and maintenance of client-facing documentation (e.g. technical implementation forms, network permissioning requests, etc.)
- 3+ years of experience or equivalent expertise in customer success or a relevant domain area
- Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
- Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
- Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
- Experience of working in financial services, ideally in product or program management functions
- Experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Excellent communication skills and proven ability to manage stakeholders, timely escalations, project timelines.
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
- Execution focused, action-oriented and adaptable to meet the evolving needs of a high-growth and fast paced organization
- Proficient in Salesforce, Confluence, Jira, and Microsoft Office Suite
- Experience in leading project management, agile project delivery, and large-scale technical implementation across various internal teams
- General knowledge of Application Programming Interface (API)
This job is no longer accepting applications
See open jobs at Aumni.See open jobs similar to "Onyx- Liink Client Success-Product Manager- Payments- Senior Associate" NEXT Frontier Capital.