Relationship and Delivery Manager - Fraud/Financial Crime Operational Reporting

Aumni

Aumni

Accounting & Finance, Customer Service
Philippines
Posted on Jul 18, 2024

Job Description

Join our team as a Reporting Delivery Lead,, where you will have the opportunity to define and deliver the reporting strategy framework needed to support the operational management of the business across customer, controls, productivity and efficiency agenda. Having strong domain understanding of Fraud and FinCrime Operations, combined with demonstrated success around design and implementation of robust reporting and MI solutions will be critical for this role. The role will equally include supporting the business solve business problems by using data and by providing descriptive, diagnostic, and prescriptive analytics and insights.

As a Reporting Delivery Lead, you will support the business (Fraud and Financial Crime Operations) and work closely with internal and external teams in delivering performance reporting and insights. In the main, the person for this role will be collaborating with the senior leaders of the business in defining and delivering the reporting strategy and framework needed to support the operational management of the business in achieving Customer, Controls, Productivity, Efficiency, and Financial OKRs. Having a base understanding of Fraud or Financial Crime Operations, combined with excellent and demonstrated success around design and implementation of robust reporting and MI solutions will be critical for this role. The role will equally include supporting the business solve business problems by using data and by providing descriptive, diagnostic, and prescriptive analytics and insights.

Job responsibilities

  • Leading the end-to-end reporting product delivery processes which includes Intake Management, Issue Management, Re-certification, and Funnel Management for Fraud/FinCrime Operational Team requests.
  • Implementing the team’s reporting strategy and creating the delivery roadmap and prioritisation through collaboration with the senior stakeholders.
  • Working with Business Analysts within the team in the implementation of governance and control activities which includes completion of Business Requirement Document (BRD), QA/Testing, Peer Review, and Business Sign Off.
  • Reviewing and understanding business requirements and deciding the best reporting solution available.
  • Acquiring the relevant approvals on data use (DUC) and privacy impact assessments (PIA).
  • Understanding gaps in data and working with external teams to onboard new data into datalake that will enable fully-automated reporting solutions.
  • Understanding the Fraud and FinCrime Operational functions
  • Building strong relationship with internal and external stakeholders, may or may not manage individual contributors
  • Proactively providing ‘’value-add’’ to the business by telling a story behind the numbers through analysis and insights.
  • Creating business cases that would help the operations team drive performance KPIs
  • Synthesizing data and translating that into usable information and making recommendation that would help the business make decisions

Required Qualifications, Capabilities and Skills

  • 10+ years in a business analytics, reporting, or data-related role, with relevant leadership and people management skills.
  • Exposure or experience supporting Fraud or Financial Crime Operational Teams in a Reporting/BA/Data Lead role is a huge plus
  • Experience in creating a reporting strategy, roadmap, and delivery plans.
  • Demonstrated ability to perform descriptive, diagnostic, predictive and prescriptive data analysis
  • Strong understanding of data – governance, controls, design, structure, architecture, and tooling.
  • Experience using JIRA/Confluence and working in Agile/Scrum environment is a plus.
  • Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution.
  • Ability to articulate complex data language to non-data users in a way that would be easily-understood
  • Strong inter-personal skills with ability to forge strong relationships with key stakeholders
  • Excellent oral and written executive-level communication and presentation skills.
  • Excellent organizational and project management skills. Ability to manage own workload and deliverables.