Global Shares - Japanese Customer Service Analyst
Aumni
This job is no longer accepting applications
See open jobs at Aumni.See open jobs similar to "Global Shares - Japanese Customer Service Analyst" NEXT Frontier Capital.IT, Customer Service
Beijing, China
Posted on Jul 18, 2024
Job Description
You will join a professional and outstanding team that offers great platform to sharpen your skillsets.
As a Japanese Customer Service Analyst within Global Shares, you will utilize your advanced multi-language abilities to deliver superior services and solutions to our clientele. Your role will significantly contribute to establishing robust relationships between JPMorgan and our valued customers.
Job responsibilities
- Provide excellent customer service via email and phone at 1st and 2nd level response
- Escalate unresolved issues to 2nd and 3rd line support teams
- Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
- Maintain contact with customers throughout the ticket life cycle
- Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities
Required qualifications, capabilities and skills
- Excellent Customer Service skills in telephone and email etiquette
- Japanese and English language skills
- Client focus, interpersonal skills and ability to network
- Proactive and continuous improvement mindset
- Maintain highest level of technical skill in field of expertise
- Work independently and revel in problem-solving and looking for new solutions
- Requires a high degree of discretion and judgement
- Passion for learning new things every day and a continuous improvement mindset
Preferred qualifications, capabilities and skills
- University degree in Economics, Finance or equivalent work experience desired
- Experience in Customer Service role, preferably in the Financial Services or Software industry
- Experience with Contact Center solutions
This job is no longer accepting applications
See open jobs at Aumni.See open jobs similar to "Global Shares - Japanese Customer Service Analyst" NEXT Frontier Capital.