Digital Client Services - Business Analyst - Associate

Aumni

Aumni

IT, Customer Service
Mumbai, Maharashtra, India
Posted on Jul 22, 2024

Job Description

Job Responsibilities

  • Work with Line of Business (LOB) data owners to identify, understand, and deliver critical metrics to measure operational service performance and Client Experience (CX).
  • Perform project analysis, including documenting business requirements, detailing issues and risks, and drafting business processes and data flows
  • Perform data analysis, including data collection, synthesis, and translation of results into concrete metrics or deliverables
  • Define data taxonomy and requirements for functional partners. Work with minimal direction/independently, keeping management informed of progress and escalating issues
  • Assist in ad-hoc data-mining, data-representation and analysis as may be required by the business
  • Understand current data architectures and leverage for measurement of success and identification of opportunities.
  • Develop data driven insights into Client Service, including historical comparison, global variability, future trends and understanding of key drivers.
  • Rapid prototypes to iteratively drive transformation agenda and validate impact to end-users.
  • Own the strategic partnerships with expert analytics and technical teams to enhance our data and data analysis offering
  • Work closely with data science, AI/ML and business teams to drive the end-to-end lifecycle of our products
  • Partner with technology teams to ensure a successful deployment of analytics products

Required Qualifications, Skills and Capabilities

  • Degree in a quantitative discipline, e.g., Engineering, Sciences, or similar in competitive BSc degrees.
  • 7+ years of experience in financial services organization (Sell-side firm is a plus)
  • Data analytics skills covering as a basis, but not limited to MS Excel, access database, Alteryx, Tableau for business and data analysis.
  • Intermediate to Advanced SQL skills.
  • Data literacy and comfort to engage with AI, Machine Learning partners for analysis tasks – python and R skills for data analysis is a plus.
  • Able to work with non-specialists in a partnership model, conveys information clearly and creates a sense of trust with stakeholders.
  • Practical experience with data analysis and comfort with rapid prototyping and experimental design.
  • Ability to influence multiple stakeholders without direct authority.