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The Digital Documentation Services Operations teams is responsible for supporting all JPM businesses for their client documentation & data life-cycle management from Documentation creation to digitization for distribution using innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

DDS Operations is part of the Digital Platform & Services team, responsible for assessing emerging trends, technologies, electronic platforms, potential partnerships, and for building digital products – that could transform the way we, and our clients, do business.

As a Vice President you will manage DDS – Security Services Team in Buenos Aries. The successful candidate will play a critical role in leading our Security Services team to support our growing Security Services Business.

• Collaborate with senior managers in the development of performance goals and long-term operational plans
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
• Set strategic goals for operational efficiency and increased productivity
• Work with project managers in the development of financial and budgetary plans
• Analyze current operational processes and performance, recommending solutions for improvement where necessary

Why join? This is a fascinating time in our industry. You will:

• Work on some of the most complex problems imaginable at the intersection of two dynamic industries: Finance and Technology
• Interact with large and fascinating datasets currently not available anywhere else
• Develop products that can change the way our clients operate, and how Banking is done today
• Influence decisions on Market Strategy, Platform Strategy, Client Engagement and implementing innovative technology-based solutions

The Digital Document Services organization is a global team and supports the Americas, Europe (including Middle East & Africa) and Asia regions. The Services organization (Digital Document Services) is a 400+ strong group comprising of Markets, Loans, Security Services and Payments teams. Scope of these services cover portfolio of products and services connected to end-to-end product transformation of data and content including - create & collaborate, capture & digitization, signature validation, analytics, classification, workflow management, storage & archiving, and data distribution.

Job responsibilities:

• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
• Draw on relationships with department heads, key partners and vendors to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
• Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
• Collaborate closely with client facing field teams to fulfill customer needs and help protect their data/content to meet regulatory requirements.
• Continuously improve Customer Satisfaction Scores, KPIs and KRIs to meet the needs of clients, stakeholders, and partners seamlessly across LOBs and all J.P. Morgan products.
• Help lead a common operating model for the end-to-end lifecycle of client documentation across the wholesale franchise inclusive of people, process, and technology, while continuing to support our business partners/ stakeholders and meeting regulatory demands.
• Contribute to the overall go-to-market strategy for Security Services, spearheading engagement models and overall client delivery experience.

Required Skills and Qualifications

• More than 10 years in a senior leadership role in a field related to our industry
• Masterful organizational, communication, and leadership skills, backed by previous professional success
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Working knowledge on Skill of the Future like VBA, Alteryx, Tableau etc
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
• Strong working knowledge of industry regulations and legal guidelines around data & documentation management, digitization, and integration services.
• Experience with documentation management, digitization, and integration services.
• Hands on experience with Natural Language Processing (NLP) and Large Language Models (LLMs)
• Have a bias for action and sound instincts on how to resolve issues effectively. Be inquisitive and like researching to solve problems and identify solutions

Preferred qualifications, capabilities, and skills:

• Working knowledge on Global Custody and/or Fund Services.
• Experience in Artificial Intelligence or Machine Learning.