Partnering with mission-driven entrepreneurs to build Rocky Mountain technology companies of impact, utility, and value.

Join our innovative, design-led transformation team and help us reimagine the customer experience.

As a talented senior UX researcher, you will use Design Thinking methodology to develop empathy for our product’s users. You will work closely with local and global multidisciplinary teams to deliver high quality, end-to-end research deliverables in a fast-paced environment. You will support the development of best-in-class digital products and services.

Responsibilities

Plan and execute UX research tasks to align with our product timelines

Advocate for user needs while understanding their connections to our business goals and desired outcomes

Create compelling, multimedia research artifacts that highlight insights, provide recommendations, inspire and direct design, and help shape product roadmaps

Collaborate with multidisciplinary teams of researchers, product and content designers, product managers, subject matter experts, and engineers

Organize and document research processes, operations, and outputs to share with other teams

Share knowledge with, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organization

Required

Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields

3+ years of work experience in the UX research field, with at least some experience working on large and complex products

Samples of work demonstrating relevant experience (an online research portfolio or work sample links in résumé), especially on strategic UX research projects

Experience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycle

Deep understanding of the Design Thinking methodology, both as a practitioner and educator

Excellent verbal and written communication skills

Ability to communicate and document research findings through artifacts and presentations

Familiarity with UX research tools (UserTesting, Dscout, etc.)

Nice to have

Experience in planning and facilitating Design Thinking workshops

Familiarity with the financial domain

Familiarity with UX design tools such as Figma and the Adobe suite

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.