Partnering with mission-driven entrepreneurs to build Rocky Mountain technology companies of impact, utility, and value.

Join our team! Help shape the business and drive the culture of being Number One for Customer Service across all industries, be the Best Place to Work and be the Number One Bank in the UK.

As an Everyday Banking Specialist, you will be working in a dynamic, rapid-paced, customer and colleague-centric environment where you are expected to provide best-in-class, customer-obsessed service and support towards their financial needs. You are expected to use different forms of communication channels with customers depending on the customer’s preference --- verbal or written through call or chat. You are expected to think outside the box in resolving customer issues, provide valuable insights and be a great team player to contribute to the great working environment that we are continuously building.

You will be working in a dynamic, rapid-paced, customer and colleague-centric environment where you are expected to provide best-in-class, customer-obsessed service and support towards their financial needs. You are expected to use different forms of communication channels with customers depending on the customer’s preference --- verbal or written through call or chat. You are expected to think outside the box in resolving customer issues, provide valuable insights and be a great team player to contribute to the great working environment that we are continuously building.

Job Responsibilities

• Provide best-in-class customer service, through phone and chat, handling “everyday banking” issues from the customers, which includes guiding customers how to use our product and technical troubleshooting concerns.
• Process disputes as requested by customers.
• Identify, capture, and resolve complaints from customers within the agreed service levels.

Preferred Qualifications, Capabilities and Skills

• Experience handling UK clients/customers is a huge plus
• Proactive and tireless in pursuing changes that will benefit customers, colleagues or both
• Expertise with multiple browsers, multiple tabs, window navigation and instant messenger tools

Required Qualifications, Capabilities and Skills

• Required to abide by all applicable regulatory and department practices and procedures
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Create appropriate decisions on behalf of the customer quickly and effectively
• Prioritize work effectively to ensure efficiency
• Engaging actively and taking ownership of each customer experience, effectively managing expectations and providing appropriate solutions
• Ability to think critically, exercise independent judgement
• Knowledgeable on Windows Operating Systems and Microsoft Office Tools
• Possesses a business owner mindset and applies the same in his role
• Completed at least 2 years in college or 2-year vocational/certificate course or high school graduate with 2 years financial services in a customer service environment,
• Must be willing to work in rotating schedules and shifts, Must be willing to work in an environment that supports customers on both phone, chat, and back-offic
• Fresh Graduates are welcome to submit their applications