Product Delivery Manager
Aumni
Product
Chicago, IL, USA
Posted on Aug 14, 2024
Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Vice President – Global Real-Time Payments and Alternative Payments in Global Banking Payments, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Maintains and continues to develop the Global Real-Time Payments and Alternative Payments product proposition for Commercial Banking clients
- Establishes delivery milestones, budget, releases, client impacts and client servicing metrics in cooperation with cross-functional teams
- Co-owns client-facing enablement efforts with the Commercial Banking Commercialization team
- Owns new product approvals and change management processes for Commercial Banking clients
- Incorporates customer feedback and market research to prioritize new features and functionality requests, supported by strong business cases that will reflect client needs
- Co-sponsors go-to-market and commercialization efforts to ensure solutions are ready to be offered to Commercial Banking clients
- Works with internal and external partners to deliver solutions and plan for launches
- Partners closely with sales, onboarding and service organizations to optimize processes and improve the client experience, ultimately decreasing cycle times and increasing client satisfaction
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Expertise in payments – acquiring/acceptance/payment processing and/or digital payments, preferably faster or real-time payments
- Strong influencing and partnership/collaboration skills to drive cross-functional teams to build better solutions and to execute go-to-market plans
- Ability to build compelling presentations to elicit action from internal stakeholders and to positively influence client buying decisions
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- 5+ years of relevant Product, Strategy or Consulting experience within Payments (Banking or Fintech) using a data-driven approach