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As a Lead Software Engineer at JPMorgan Chase within the Infrastructure Platforms team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems.
• Follow and enhance the scrum practices for continuous team processes improvement
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Collaborate with the Business Analysis team for producing estimates and agile delivery plans
• Guide and inspire the team through technical issues and challenges

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s)
• Proficiency in automation and continuous delivery methods
• Proficient in coding in one or more languages
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Experience working on IT Service Management applications like Incident, Problem and Change Management
• Extensive knowledge of best practices developing in the ServiceNow platform including experience working on customizations, custom applications and integrations
• Handson experience in ServiceNow platform implementing workflows, flows, business rules and scripts, including client scripts, fix scripts and schedule jobs
• Experience implementing inbound and outbound API integrations (REST)
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

• Exposure to other modules like HRSD, CSM, ITBM
• ITSM Implementation Specialist certification in ServiceNow