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Workplace Solutions - Customer Service Analyst - Swedish Speaking

Aumni

Aumni

IT, Customer Service
Barcelona, Spain
Posted on Thursday, August 15, 2024

Job Description

If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you.
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

  • Provide excellent customer service via email and phone at 1st and 2nd level response
  • Escalate unresolved issues to 2nd and 3rd line support teams
  • Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
  • Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
  • Maintaining contact with customers throughout the ticket life cycle
  • Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications, Capabilities and Skills:

  • Excellent Customer Service skills in telephone and email etiquette through the Swedish language.
  • Strong problem solving skills.
  • Client focus, interpersonal skills and ability to network.
  • Proactivity and Continuous Improvement mindset.
  • Maintains highest level of technical skill in field of expertise.
  • This position requires a high degree of discretion and judgement.
  • Passion for learning new things every day and a continuous improvement mindset

Preferred Qualifications, Capabilities and Skills:

  • University degree in Economics, Finance or equivalent work experience desired.
  • Experience in Customer Service role, preferably in the Financial Services or Software industry.
  • Experience with Contact Center solutions
  • Fluency of Norwegian is preferable
  • Other languages are also advantageous with examples including Czech, French, Finnish, Norwegian, German, Polish and Arabic.

J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.