Utilities Integration Lead
Aumni
Job Description
The CB Middle Office Utilities team is expanding to take on additional functions into the team. We will need a single point of contact who will lead the integrations, perform the necessary assessment to the processes being migrated, identify opportunity areas and reviewing volume and capacity plans to ensure a seamless transition of the processes. Take this opportunity and lead the CB Middle Office Utilities Team.
Job Summary:
As a Utilities Integration Lead for Middle Office. you will work closely with Operations teams to deliver seamless delivery of the migration . The manager will be expected to suggest improvements to procedures or work flow to enhance quality and productivity. The manager needs to have the ability to understand client segments and apply different servicing approaches based on knowledge level.
Job Responsibilities:
- Own the migration process as well as managing changes that impact systems and processes, which include facing off with key stakeholders: Solutions, Operations, Tech and Product, providing regular updates to the program, ownership and delivery of the end-to-end set-ups required to implement the project, and process training, team cascade and hand-off to BAU.
- Develop a good working knowledge of the new processes being integrated as well as existing process.
- Define how the processes will change based on the integration approach.
- Partner with product and internal CIB colleagues to effectively address any project-related concerns.
- Propose and implement procedure changes to deliver responses to customers, organizes workflow and processing activities, and ensures resource allocation.
- Make recommendations on process improvements and provides guidance on more complex operating procedures.
- Participate in the development of goals and execution of strategies within a department
- Lead the team meetings and brings issues to the attention of senior managers.
- Review reports and scorecards to gauge health of KRIs and KPIs. Assists in preparation of operational plans.
- Provide coaching and guidance to direct reports on the various projects that they are managing as well for their own personal development.
Required qualifications, capabilities, and skills:
- Graduate of a bachelor’s degree with at least 6-8 years of relevant experience in process management and team management
- Excellent organization & time management skills. Should exercise good judgment in prioritizing client deliverables
- Extremely client-focused and result-oriented in approach
- Quick learner and should possess excellent analytical skills
- Excellent people management skills and engagement
- Effective communication, negotiation & conflict handling
- Ability to understand the big picture and think out of the box to resolve client problems
- Keen attention to detail and ability to understand complex processes.
Preferred qualifications, capabilities, and skills:
- Knowledge on treasury processes will be an added advantage