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The Digital Channels organization at JPMorgan Chase is responsible for delivering best in class experiences across web and mobile to Chase’s 60MM+ digitally active customers through a cohesive and connected platform. We are seeking a solutions oriented, seasoned, and visionary leader to team up with our technology and product leaders across Digital Channels and Chase’s broader organization to drive our ambitious platform modernization agenda across the consumer business.

This leader will guide a multi-year journey to:

• Modernize our platforms to improve scalability, flexibility and speed of all enterprise development teams at Chase
• Lead platform services initiatives – improve and create services that enhance digital experience performance and enable more autonomy for the technology organization.
• Provide a single view of the customer - fundamentally redesign our customer profile to enable consistency, speed and quality of customer data.

You will be a senior member of the product leadership team and own the roadmap for the evolution of our digital platform. You’ll need to bring the best of technical leadership and partnership as the platforms you’ll manage impact just about every experience a Chase customer interacts with digitally.

You will directly manage a team of 15 product professionals globally and be geared against 25 technology teams. The team is growing and we are seeking someone to attract, hire and grow top talent. The role reports to the Head of Digital Channels for JPMorgan Chase.

Job Responsibilities:

• Modernization - Lead modernization agenda and roadmap
• Customer and Employee Experience –Create high quality platforms built for re-use and scale to drive speed to market and efficiency.
• Impact the enterprise – drive meaningful change across multiple business lines and products including Payments, Card Services and Consumer Bank
• People leadership – Retain and attract top talent and lead a high-performing global product and technology team of engineers and leads specializing in digital solutions, providing them with world-class management support and advancing their personal development.

Required qualifications, skills & capabilities

• Seasoned leader with 10-20 years of work experience with a proven track record in successfully managing scaled platforms teams and initiatives to deliver tangible results in large enterprises.
• Clear communicator who can assert vision and drive followership
• Proven impact in influencing across the organization and inspiring and leading teams in complex initiatives in matrixed organizations
• Financial services experience a plus
• Demonstrated ability to lead and partner cross-functionally