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We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact.

You will be a founding leader in this Nutmeg team, supported by a wider content operations team in J.P. Morgan, responsible for ensuring the content delivery is planned and executed effectively, and meets the compliance and audit standards that are part of working in financial services. The role includes hands-on content production, with scope to develop into a management position as the Content function grows in this part of the firm.

Job responsibilities:

• Schedule and manage content production across Nutmeg
• Upload and publish content into the CMS ensuring accuracy at every stage
• Maintain taxonomy and tagging strategy for all content
• Ensure content meets accessibility requirements
• Work closely with content writers and Martech developers to maintain and enhance the quality of content
• Manage and report on status ensuring key stakeholders are informed on progress
• Review and maintain the quality of our content to ensure it stays fresh and up-to-date
• Maintain accurate records of content operations to ensure financial compliance and controls standards are met
• Provide additional support for content-related projects as needed.

Required qualifications, capabilities, and skills

• Fluency in written and verbal English
• Commercially aware, process-driven web content specialist
• Experienced in working with web content management systems and Adobe systems
• Used to working on your own initiative but highly collaborative
• Stakeholder and time management when conflicting priorities arise
• Experience of working in financial services, banking, or another regulated industry.

Preferred qualifications, capabilities and skills

• Experience working in Agile teams
• Experience of using Jira and Confluence to organise and document work preferred
• Strong ability to prioritise changes, deadlines and work under pressure in a fast-paced environment

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