Lead Cybersecurity Architect - Cloud
Aumni
IT
Plano, TX, USA
Posted on Sep 5, 2024
Job Description
Bring your expertise and join Nutmeg Complaints Team to elevate the Customer experience!
As a Complaints Specialist within Nutmeg, you will be dedicated to ensuring fair outcomes for all our clients by proficiently managing and resolving their complaints.
Job Responsibilities
- Takes ownership of complaints, treating customers with respect and responding with empathy
- Demonstrates strong investigation skills, to build a full picture of each customer experience with Nutmeg
- Approaches problems logically and with good judgment to ensure the appropriate customer outcome, ensuring compliance with complaints regulatory expectations and standards
- Tailors effective and creative solutions on behalf of our customers quickly and effectively
- Prioritizes work to ensure efficiency and the adherence to strict FCA and internal SLAs
- Have the ability to work independently and in a team environment
- Thinks critically and exercise independent judgement
- Demonstrates resiliency, and extreme adaptability in a fast-paced environment
- Possess strong customer focus with the ability to have detailed conversations and at times difficult conversations with our customers.
- Demonstrates personal excellence including punctuality, integrity, and accountability
If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll:
- Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
- Provide opportunities for professional growth and advancement
- Provide a work environment of high energy employees that are trained, coached, focused, and driven
- Provide paid classroom and on the job training, including industry leading benefits that start on day 1
- Respect and value diversity, integrity, and teamwork
Required qualifications, capabilities, and skills
- UK banking/investments experience
- Complaints experience within Financial Services
- Strong communicator
- Passionate about providing brilliant customer experiences
- Creative problem solver, who is adaptable and resilient.