Technology Support III, Core Banking Mission Control
Aumni
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Core Banking Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- End to End application support for Retail, Consumer and Core Banking applications on Mainframe (Batch and Online)
- Manage Distributed Applications developed and hosted on JAVA, UNIX, ORACLE/DB2/SQL SERVER etc., as well as Middleware systems like IBM MQ (Mainframe Queues,), JMS etc.
- Mitigate incidents in Production environment to reduce downtime for customers
Drive Technical Bridges with information from monitoring and other specific tools - Perform deep dive analysis and troubleshoot complex production issues independently (Detection, Triage, Mitigate and Resolution)
- Leverage tools expertise to perform targeted flow-triage during major incidents
- Evaluate relevant risks while providing timely resolutions to an issue/incident
- Participate in disaster recovery planning and test executions
- Assist with identification, coordination, and implementation of initiatives/projects and other activities that could optimize mission control operations
- Support follow-the-sun model - this role is based in Singapore with a 12-hours shift pattern, from 7:30 AM to 7:30 PM Singapore time
Required qualifications, capabilities, and skills
- Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines
- Minimum 3 years of Applications Support or related experience
- Basic knowledge of application development - Mainframe, Java, UNIX
- Strong technical background in Mainframe (COBOL, JCL, PRC, PRM, Copybook, IMS, CA-View, DB2, File-aid, File Mover, NDM, MQ Series, Abend Aid, CICS etc)
- Experience in Scripting languages like UNIX shell, Perl, Python, Ruby or similar tool, Application deployed on Web and App Servers (Apache, WebSphere, Tomcat and WebLogic), Cloud technologies (AWS, Dockers & Kubernetes), configuring monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows
- Solid knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture
- Good communications skills to manage global bridges and write executive notifications
- Experience working with geographically distributed and culturally diverse work-groups
- Hands-on with technical operations in high pressure shift environment
- Ability to multi-task (e.g. listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands
- Ability to provide weekend support as part of shift-based coverage
Preferred qualifications, capabilities, and skills
- Familiarity or strength in ServiceNow, HPSM or equivalent IT service management tool
- Site reliability engineering (SRE) practices and principles
- Kubernetes dockers and Kibana
- System Automation (i.e. AaaS)
- JIRA, AWS Cloud, Kubernetes