Payments Client Service Transformation - Associate
Aumni
Job Description
Take the opportunity to be part of a global support team!
As a Payments Client Service Transformation Associate, you will project manage across transformation and change initiatives focused on delivering the service tools of the future to the global client service teams that will transform user experiences and deliver the highest levels of client satisfaction.
Job Responsibilities:
Support and execute top priorities and initiatives for the Global Client Service organization:
Data Management
- Manage projects as part of the Global Client Service strategy, including effectively gathering, understanding and representing business requirements, centered on quantifiable projected and realized benefits; Track issues/defects and work with upstream CIB partners to prioritize and fix the issues raised
- Aggregate and parse through data sets to enhance data visualization capabilities, better derive insights, determine actionable next steps and provide transparency to business; Develop and facilitate metrics / materials for regular Business Reviews that provide meaningful business insights, analytics and updates to senior management
- Support the business in identifying business needs, helps with the design, and implements solutions that improve efficiencies and mitigate risks which deliver a positive customer experience, employee experience, and business efficiencies; Collaborate with Service partners across regions to drive a governance framework that will develop business platform champions
- Own and drive monthly governance meetings to support oversight of ongoing onboarding to Client Service case management tool; Produce high-quality presentations that distill complex ideas into simple, clear, actionable messages for leadership
- Coordinate working group meetings where required, setting the agenda, preparing meeting materials, documenting minutes and ensuring clear ownership of action items; Present results and recommendations to senior service executives while considering business nuances and organizational vision
Business Collaboration and Executive Communication
- Partner with senior management, Client Service, Operations, Product, Technology and Controls stakeholders to ensure initiatives are running as planned
- Support the business in identifying business needs, helps with the design, and implements solutions that improve efficiencies and mitigate risks which deliver a positive customer experience, employee experience, and business efficiencies
- Collaborate with Service partners across regions to drive a governance framework that will develop business platform champions
- Own and drive monthly governance meetings to support oversight of ongoing onboarding to Client Service case management tool
- Produce high-quality presentations that distill complex ideas into simple, clear, actionable messages for leadership
- Coordinate working group meetings where required, setting the agenda, preparing meeting materials, documenting minutes and ensuring clear ownership of action items; Present results and recommendations to senior service executives while considering business nuances and organizational vision
Required Qualifications, Capabilities and Skills
We're looking for individuals who are/have:
- Strong project management experience as BAU, as an active participant of the project team or co-leading the project
- Motivated with a ‘can do’ and ‘get things done’ attitude
- Ability to work independently and as a team player, comfortable taking initiative and driving projects to successful outcomes
- Ability to execute multiple projects simultaneously and independently, while maintaining a high degree of communication and escalation as required.
- Proven project management skills including core project tooling
- Ability to communicate effectively (written and verbal) and interact with senior level management
- Ability to create executive-level presentations with clear and impactful messaging using Powerpoint and Tableau, coordinating the logistical needs of the forum, required
- Thoughtful, informed and appropriately opinionated, taking responsibility for issue resolution
- Amenable to follow mid shift schedule
Preferred Qualifications, Capabilities and Skills
- Ability to synthesize project findings and translate into recommendations
- Self-motivated personality that works well in a team environment
- Ability to work under pressure and tight deadlines
- Additional skills useful – Sharepoint, Confluence, Alteryx
- Background doing data analytics and handling big data a preference
- Experience handling global projects a plus
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.