Agency Securities Finance Operations - Client Operations - Associate
Aumni
Job Description
Join our dynamic team in Agency Securities Finance (ASF), a global leader in securities finance. We provide top-tier equity and fixed income securities to broker-dealers, empowering their trading strategies. With five trading desks worldwide, JPMC offers 24-hour service across 37 markets. Elevate your career with us and make an impact in the fast-paced world of securities finance!
As an Associate in the Agency Securities Finance Operations team, you will be responsible for providing regional operational support for our Discretionary Securities Lending business. Your role will involve building robust client relationships to ensure consistent service quality and improvements. Additionally, you will be responsible for establishing and maintaining a network of partners through our Commercial & Investment Bank to foster client-centricity and overall service quality. Our Asia Pacific (APAC) client base spans across all facets of their securities lending programs.
Job Responsibilities
- Manage Agency Securities Finance Clients
- Represent the Client within JPMorgan to ensure that business is well aligned to deliver to Client’s specific program parameters and reporting requirements.
- Represent JPMorgan agency lending’s service delivery to the client.
- Act as primary entry point for client on day-to-day questions, concerns and requests.
- Promote escalation of client service delivery issues to all relevant internal JPMorgan parties to ensure proper focus and timely resolution.
- Participate in regular internal wider non lending specific JPM client virtual team or health check meetings as required on an ad hoc basis.
- Work directly with Securities Lending (SL) Onboarding for all incremental on-boarding and off-boarding, ensuring key tasks such as VPR entitlements, synopsis updates and instructions to database are timely and accurate.
- Lead (in partnership with VPR trainer) client training sessions on site and online related to JPMorgan Access, providing clients with the navigation skills to retrieve relevant data while promoting full self-service.
- Produce Client Performance decks, including but not limited to: executive summary, commentary, charts and graphs, Markit and other performance benchmarking data, additional performance slides as necessary and final production.
- Prepare client reporting to make sure in line with client deliverables/expectations
Required qualifications, capabilities, and skills
- Sound knowledge of Global Financial Markets
- Minimum 5 years of client facing experience
- Proven track record in a busy / dynamic operations environment with an ability to work under pressure and to strict deadlines
- Good understanding of Microsoft Excel
- Understanding of the workflows of a custodian
- A strong controls focus
- Business level Japanese language capability both verbal and in writing
Preferred qualifications, capabilities, and skills
- Experience in Securities Lending, Collateral Management, Settlements or Trade Support/Middle Office roles beneficial
- Bachelor degree or above preferred
- Exposure to digital tools such as Alteryx, Xceptor, Tableau and Python beneficial