Client Service Associate
Aumni
Customer Service
Charlotte, NC, USA
Posted on Oct 23, 2024
Job Description
At J.P. Morgan you will have the chance to be part of an amazing development journey while contributing to support our customers ‘needs.
We are looking for an experienced professional to join as Regional Outsourcing Manager to cover for Latin America, Canada & Bahamas within the global Global Supplier Services organization . This Associate role is based in Sao Paulo (Brazil) and will report directly into the Regional Global Supplier Services Lead.
Job responsibilities:
- Entry Point for Outsourcing Queries: Act as point of entrance for the business for any outsourcing related questions.
- Outsourcing Advisory: Advise and Design with regional internal clients on best approach and strategy when planning to outsource services to other affiliates or third parties in terms of risk, time to market, restrictions, commercials besides others.
- Transactions Management: Lead and co-ordinate individual outsourcing transactions for the Business which includes collaboration with different internal stakeholders, protect the bank against potential risks and execute against tight timelines.
- Supplier Management: Help Co-ordinate conversations between the business and the suppliers for potential negotiations in collaboration with Category Sourcing.
Required Qualifications, Skills and Capabilities:
- 3+ years relevant work experience in Outsourcing, Vendor Management, Business Management or related roles.
- Hands on approach to drive transactions on Micro Level as well the ability to think strategically (Macro level).
- Strong listening, negotiation, communication and influencing skills to operate in a matrix organization.
- Expert in written and verbal communication in English (Spanish is a plus) with the ability to present in front of senior management and influence desired outcome.
- Highly organized who drives in a fast paced environment to manage several priorities and contacts across multiple partners internal to GSS and to the larger firm at the same time.
- Business judgment, particularly the ability to proactively monitor engagements to address issues early, performing root cause analysis to develop solutions
- Strong business acumen and analytical skill.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.