Client Service Account Manager - Payments - Analyst/ Associate
Aumni
Job Description
Job summary:
J.P. Morgan Chase Bank, NA (JPMCB) is rapidly expanding its revenue business in India.
As an Analyst/ Associate in the Client Service Account Manager (CSAM) group, you will be required to manage and support Client Servicing for Treasury Services.
Job responsibilities:
- Actively manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs
- A proactive and solution-oriented approach to understand client concerns and recommend steps to improve efficiency deepen wallet
- Act as a single point of contact for clients for all escalations and ensure adequate coverage by service teams
- Visit clients regularly and identify opportunities to improve efficiency and product adoption
- Conduct regular Service review meetings and address complex inquiries and concerns from clients
- Support various transformation initiatives to enrich client experience
- Manage KPIs, Metrics and other Country Business Objectives
Required qualifications, capabilities, and skills:
- Understanding of Global Cash Management products
- Post Graduate degree holder with minimum 6 years of banking experience with minimum of 3 years in customer service or Sales/Relationship Management role
- Experience to manage Financial Institution clients required
- Understanding of various aspects in clearing and remittance products
- Good Inter-personal and relationship management skills
- Ability to work independently and achieve desired results and have an eye for detail
- Ability to partner with multiple internal teams