Human Resources Advisory Support, Associate
Aumni
People & HR, Customer Service
Singapore
Posted on Oct 25, 2024
Job Description
Human Resource (HR) Advisory Support provides support and partnership to the HR Business Advisors (HRBAs) and their clients across a variety of people agenda activities. HR Advisory Support activities are linked to the strategies that drive how HRBAs support their clients.
As a Business Advisory Support Associate within Human Resources team, you will help to efficiently process and support entry level Human Resource cases, under the direction of the Human Resources Advisory Support Lead.
Job responsibilities:
- Ensure consistent, accurate and timely case processing, report generation and analysis as per established service level agreements (varies depending on complexity of report or analysis required).
- Observe risk and control policies and practices, anticipates and escalates risk matters promptly, and appropriately engages HR Business Advisors, managers, Employee Relations (‘ER’), Corporate Compliance, EAP, Legal or other firm-wide groups as required.
- Ensure policies, procedures and/ or organizational requirements have been followed; helps train HR and clients on use of HR tools and resources; promotes self-service where appropriate.
- Multi-tasks to deliver own activities from end to end effectively; leverages HR tools and resources to manage case and project components effectively.
- Listen and ensure written and oral communications are clear, concise, and timely; leverages multiple communication vehicles (i.e., phone, email, Microsoft Teams) at the right time, to engage and keep clients informed.
- Prioritize work effectively and provides ideas to achieve greater efficiencies.
- Display a commitment to self-development; gradually increases knowledge of the business, HR policies and processes, and assume more complex work over time across varied HR case types; monitors personal development plan using HR tools; takes ownership and responsibility for personal and professional growth and career.
Required qualifications, capabilities, and skills
- Minimum 3 years’ experience in Human Resources
- Financial services experience is essential
- Solid reporting, reconciliation, and quantitative skills
- Knowledge of business applications (i.e., Word, Excel, PowerPoint) are critical
- Minimum of bachelor’s degree or equivalent
- Certification from Singapore’s Institute of Human Resource Professionals would be an advantage for this role
Preferred qualifications, capabilities, and skills
- Experience in handling and engaging regional Stakeholders and clients is an advantage
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.