Specialist - Fraud, Collections, Retail & Card Services - Taguig
Aumni
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Job Information
- Job Identification 210598517
- Job Category Account Service
- Business Unit Consumer & Community Banking
- Posting Date 20/02/2025, 06:40
- Locations 9th Avenue corner 38th Street, Uptown Bonifacio, Taguig City, National Cap Region, 1635, PH
- Job Schedule Full time
Job Description
At Chase, you will focus on business results by offering options and finding solutions to help our customers.
As a Call Center Customer Service Specialist within the Fraud, Collections, Retails & Card Services team at Chase you will be tasked with providing outstanding service to our valued customers. Your duties will include swiftly addressing customer inquiries, honing your customer engagement and problem-solving abilities. You will play a pivotal role in managing customer transactions, which will encompass everything from fraud investigation to collections, payments and loans, ensuring a diverse and stimulating work setting.
Job Responsibilities
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Computer experience required, utilizing multiple computer applications in a Windows-based environment
- Completed at least 2 years in college or, Completed the K-12 Curriculum or,
- High school graduate with 1 year customer-interfacing work experience or,
- Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
Preferred qualifications, capabilities, and skills
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Hospitality, Restaurant or Retail industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Similar Jobs
This job is no longer accepting applications
See open jobs at Aumni.See open jobs similar to "Specialist - Fraud, Collections, Retail & Card Services - Taguig" NEXT Frontier Capital.