Technology Support I
Aumni
IT, Customer Service
Mexico City, Mexico · Mexico City, Mexico
Posted on Oct 14, 2025
Technology Support I
Ciudad De Mexico, Mexico
and 1 more
Job Information
- Job Identification 210675803
- Job Category Technology Support
- Business Unit Corporate Sector
- Posting Date 10/13/2025, 07:58 PM
- Locations Avenida Paseo De Las Palmas 405, Ciudad De Mexico, MX-CMX, 11000, MX
- Job Schedule Full time
- Job Shift Day
Job Description
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
As a Technology Support I team member in Employee Platforms, you will play a vital role in ensuring the operational stability, availability, and performance of our end-user platforms and systems. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.
Job responsibilities
- Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
- Assist in the improvement of operational stability and availability through participation in problem management
- Assist in monitoring production environments for anomalies and address issues using standard observability tools
- Identify and document basic issues and potential solutions for business and technology stakeholders
- Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
- Provide in-depth support across OS platforms (Windows 10, 11)
- Contribute to the control and execution of defined checklists for workstations to ensure regulatory compliance through periodic tasks
Required qualifications, capabilities, and skills
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
- Shows enthusiasm for assisting end users and ensuring their satisfaction with support services}
- Fluent in English
Preferred qualifications, capabilities, and skills
- Exposure to one or more general-purpose programming languages or automation scripting
- Exposure to Information Technology Infrastructure Library (ITIL) framework
- Ability to learn quickly in a dynamic environment and effectively manage multiple tasks simultaneously
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.