Manager of Software Engineering- ServiceNow
Aumni
This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions.
As a Manager of Software Engineering at JPMorgan Chase within the Infrastructure Platforms line of business, you will oversee a team of over 10 developers and quality assurance professionals based in India and the US. Your role involves managing the daily operations of the Technology Asset Provisioning System, a bespoke application designed to install, maintain, refresh, and decommission hardware across JPMorgan Chase data centers and corporate offices.
Job responsibilities
- Provides guidance to immediate team of ServiceNow software engineers on daily tasks and activities of a custom ServiceNow application.
- Sets the overall guidance and expectations for team output, practices, and collaboration
- Anticipates dependencies with other teams to deliver products and applications in line with business requirements
- Manages stakeholder relationships and the team’s work in accordance with compliance standards, service level agreements, and business requirements
-
Creates a culture of diversity, opportunity, inclusion, and respect for the team members and prioritizes diverse representation
Required qualifications, capabilities, and skills
Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience.
- Apply hands-on experience in ServiceNow development and operations.
- Lead ServiceNow development teams, managing resources and project deliverables.
- Direct ServiceNow technology projects from inception to completion.
- Manage technologists to achieve project and organizational goals.
- Demonstrate proficiency in automation and continuous delivery methods.
- Master all aspects of the Software Development Life Cycle.
- Apply advanced understanding of agile methodologies, including CI/CD, application resiliency, and security.
- Implement practical cloud-native solutions in technology projects.
- Work at code level within ServiceNow and maintain ServiceNow Certified Developer certification.
-
Integrate ServiceNow with message-based systems, implementing sophisticated error handling.
Preferred qualifications, capabilities, and skills
- Experience with infrastructure install, maintain, refresh and decommission processes for corporate data centers.
- ServiceNow Integration Specialist certifications in one or more ServiceNow modules.
Lead multiple teams, manage day-to-day implementation activities, and set overall guidance for team output, practices and collaboration