FROSCH MEXICO - Travel Specialist Support
Aumni
Customer Service
Mexico City, Mexico
Posted on Nov 28, 2025
Job Responsibilities:
- Modifying invoices as needed to include tax modifications, client specific data, agency information, etc.
- Provide best in class customer service internally and externally that exceeds clients’ expectations.
- Facilitate client support with a high degree of initiative, confidentiality, and professional demeanor.
- Develop relationships with other team members to improve the overall service level.
- Participate in operational and accounting projects and functions as appointed by manager.
- Communicate FROSCH's operating standards to suppliers appointed to specific arrangements.
To assist with implementation tasks for new business, i.e. wallet cards.
Assisting corporate account teams with small groups, faxing documents to vendors and clients as needed, requesting hotel upgrades for VIP clients as requested from agents.
Process required documents for ancillary services as requested, i.e. excess baggage, car, train, parking, meals, etc.
Required Qualifications, Skills and Capabilities:
- Project positive attitude with high energy, diplomacy, and creativity in work strategies
- Top-notch customer service skills
- Proven track record of superior customer service
- Superb communication, typing, and math skills
- Must be a strong Team Player
- Work with team to ensure appropriate coverage and support for clients.
- Good standing knowledge of worldwide destinations
- Deadline-oriented and able to work efficiently under pressure
- Must be able to handle multiple tasks and know how to prioritize
- Reputation for working in a team environment
- Exceptional attention to detail
- Prior, native GDS experience on sabre preferred; or strong motivation to upskill and learn Sabre
- NVQ and GCSE English and Math; A-C required.
Preferred Qualifications
- Recent experience in Hospitality, Tourism, or accounting related fields is preferred.
- Proficiency in Microsoft Suite; especially Outlook and Word is a plus.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Provide office support for various systems and processes, assisting the agent teams and accounting with daily operations, projects and initiatives.