Payment Lifecycle Specialist
Aumni
Join our US Payments team and play a vital role in ensuring the accuracy and efficiency of electronic funds transfer operations. Be at the heart of a dynamic environment, supporting critical payment processes and collaborating with cross-functional teams to deliver operational excellence. Unlock your potential in a role that values attention to detail, problem-solving, and continuous improvement.
As a Payment Lifecycle Specialist within the US Payments team, you will be responsible for monitoring production queues, processing customer origination files, and ensuring accurate settlement and reconciliation of EFTS (Electronic Funds Transfers) transactions. You will work closely with internal and external partners, including the Federal Reserve Bank and EPN, to meet all deadlines and maintain compliance with NACHA and company policies. This role requires working a full US shift to support US Payments during cut-off hours.
Job responsibilities
- Monitor production queues to ensure all customer origination files are scheduled and processed according to EFTS job streams.
- Prepare and reconcile general ledger entries for settlement, incorporating them into the final daily EFTS sub-proof.
- Ensure all EFTS endpoint destination files meet internal and external deadlines, verifying the accuracy of preparation, submission, and verification.
- Oversee file settlements between EFTS, internal accounts (DDA, etc.), and external agencies such as the Federal Reserve Bank and EPN.
- Monitor the receipt, control, processing, and accounting of all files to/from the Federal Reserve Bank and EPN, ensuring compliance with departmental and NACHA deadlines.
- Perform daily proof functions (Day/Evening/Returns/Miscellaneous) to maintain proof condition and prevent financial impact.
- Review and reconcile daily out-of-balance customer input files, providing appropriate settlements.
- Investigate and resolve Trouble Reports related to production problems, problem files, and customer requests.
- Escalate exceptions, unwarranted activities, or volume spikes to management immediately.
- Provide accurate and complete MIS reports, assist in training and educating team members, and comply with Standard Operating Procedures, Code of Conduct, and company policies.
- Identify and implement improvements to current work practices, participate in function rotation within the group, work independently to complete necessary tasks, and support US Payments during US cut-off hours by working a full US shift.
Required qualifications, capabilities, and skills
- Graduate with 2++ years of experience in banks or financial institutions, or a fresher with a strong academic record.
- Intermediate knowledge of global payment processing operations, including ACH, standard operating procedures, and customer-specific instructions.
- Strong task execution, time management, and ability to complete requirements per defined processes.
- Proven decision-making and problem-solving abilities, utilizing critical and analytical thinking in moderately complex situations.
- Proficiency in data analysis techniques, with the ability to interpret and communicate data effectively.
- Strong communication skills, emotional intelligence, and a growth mindset with personal resiliency.
- Ability to collaborate with stakeholders and cross-functional teams to solve problems and drive continuous improvement.
- Intermediate computer and technical skills, including alpha/numeric data entry and typing.
- Foundational understanding of cybersecurity controls and anti-fraud strategies.
- Meticulous attention to detail, ensuring high-quality, error-free work, and strict adherence to applicable policies and standards.
- Ability to monitor quality, verify correctness through reviews and validation, and escalate issues requiring management attention for timely resolution.
Preferred qualifications, capabilities, and skills
- Experience in back office operations of a reputed bank or its processing arm is beneficial.
- Knowledge of US payment systems and regulatory requirements.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Monitor and ensure accurate settlements, meet deadlines, and support US Payments operations.