International Private Bank - Digital and Data Transformation - AI Contact Center Product Manager, Associate
Aumni
As part of the International Private Bank (IPB) Digital & Data Transformation (DDT) organisation, the product team aims to re-design the end-to-end Operating model and tool set for our client facing teams, creating an omni channel digital experience for IPB clients and designing end-to-end journeys and supporting tool sets to bring the advisor, support teams, and client experience closer together. It is an exciting time to be transforming our business, and you will be one of the key leaders driving strategic change, helping to accelerate business growth and achieve efficiency goals globally.
As an Associate in the product team, you will support elements of a strategic program within the International Private Bank (IPB) and you will collaborate with a global team strategising and implementing solutions across all IPB regions EMEA, Asia and LATAM. Through partnership with bankers, advisors, senior leaders, designers, and technologists, the Product Manager will help shape the product strategy and align priorities to ensure we are solving our internal partners and clients’ biggest problems. You will be responsible for the product vision and strategies to come up with effective solutions to problems that are valuable (our users choose to use them), viable (the solution works for the business), usable (the users can figure out how to use them), and feasible (our engineers have the skills and technology to implement them). You will be required to quickly learn the constraints of our business from Servicing, Trading, Finance, Operations, Legal, Risk, and Compliance, among others, to succeed. The successful Product Manager must also contribute a deep knowledge of our users and the data about how they engage with our products, coupled with tracking of industry trends and the competitive landscape to provide wholesale Product expertise to the business.
You will primarily partner with Technology and Design, but consistent engagement with Regional Business Leadership, Client Advisors, Client Service teams, Operations, Marketing, and Legal/Risk/Compliance stakeholders through the entire product management lifecycle will be necessary to ensure the businesses’ needs and control requirements are met. You should demonstrate extensive knowledge of product management and market trends. In addition, you should have excellent communication skills, the ability to influence and negotiate, the ability to work as an individual contributor as well as a team, strong skills around the Agile framework, an equal appreciation of the discovery and execution process, and the ability to quantify delivery into success measures.
Job Responsibilities
- Understand client needs. Invests in a deep understanding of the business opportunity, client needs, and competitive landscape to inform which initiatives and features to pursue. Participates in user experience research and integrates user feedback to uncover client needs, and to inform feature definition so that it is relevant and useful.
- Understands the product vision. Has a keen understanding of the product north star and participates in shaping the product vision. This will inform subsequent road map planning and feature prioritization.
- Understand data and analytics capabilities to evaluate the best fit solution for a given problem. Effectively assesses and implements enhancements to digital telephony solutions, with a focus on infrastructure upgrades and integrating advanced features. Demonstrates experience in assessing AI-powered capabilities, such as fraud detection, automated summarization and workflow automation, whilst bearing the impact, effort, and cost trade-offs in mind.
- Utilize your experience with product management toolset – including JIRA and Confluence.
- Understand and lead the product development lifecycle. Possesses a strong understanding of the product lifecycle from proof of concept and prototype testing to the release of the initial minimum viable product and subsequent feature enhancements. Ability to define requirements (in partnership with other teams), ensuring sprint inputs (e.g., designs and requirements) and outputs (e.g., tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborate with other product and requirement owners and designers to deliver end-to-end product and experience. Partners with Technology to triage issues end-to-end until full resolution is achieved, then communicates issue resolution to appropriate parties and escalates issues as necessary to ensure proper response
- Establish approach to pilot/rollout of new capabilities, including objective/scope, communication, training/support, and feedback/metrics.
- Embody true “client-obsession” with iterative feature improvements. Ability to identify and leverage user and product data to inform product feature improvements. This includes tracking key performance business metrics and analytics evaluation metrics, industry trends, and varying forms of client and internal feedback to shape our designs and product roadmap.
- Develop and maintain deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, Client Service, and control functions across each region.
Required qualifications, capabilities, and skills
- Bachelor’s degree required
- Must be a strong analytical person and effective communicator with a curious mindset and underlying passion for clients’ needs.
- At least 3 years product management or related experience required, with proven history of delivery.
- Ability to define and execute product roadmap and business models.
- Ability to prioritize projects and efforts considering many variables including business and client needs, competitive and industry trends, resource and funding availability, and internal trade-offs.
- Experience in partnering with cross-functional, legal, risk, compliance, control teams at all levels to execute effectively in an agile manner
- Ability to manage tight delivery timelines and execute under pressure.
- Strong commitment to professional responsibilities, a degree of self-motivation suitable for a “start-up” team, and superior work ethic with adaptability to push beyond standard hours during busy periods to meet tight deadlines.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Exciting opportunity in our International Private Bank (IPB) Digital & Data Transformation (DDT) function.