Technology Support II
Aumni
IT, Customer Service
Bengaluru, Karnataka, India
Posted on Feb 25, 2026
We have an exciting opportunity for you to advance your Technology Support career and grow your skills within our team.
Job summary
As a Technology Support II in JP Morgan Chase within Corporate Technology, you play a key role in troubleshooting and resolving service interruptions, supporting seamless user experiences and ongoing improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end service delivery supporting business operations
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues using standard observability tools
- Escalate and communicate issues and solutions to business and technology stakeholders
- Identify trends and assist in managing incidents, problems, and changes for technology systems and infrastructure
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 2+ years applied experience
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Knowledge of general-purpose programming languages or automation scripting
Ensure optimal tech performance in a key support role, driving stability and efficiency at a leading global financial firm.