Implementation Support Manager
Aumni
Customer Service
metro manila, philippines
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?
As an Implementation Support Manager, you will lead and coach a team to deliver timely, client focused implementations and documentation, partner across service, operations and sales, manage escalations, strengthen end to end controls, and drive process and system improvements to improve automation, efficiency, and risk management.
Job responsibilities:
Provide overall guidance/supervision to the staff during work hours.
Act as central point of contact and coordinate with partners within the firm (i.e., Service, Operations and Sales) to ensure completion of implementation and documentation requests within agreed Service Level Agreements
Address issues/concerns/escalations with a sense of urgency.
Identify process improvements and training requirements of the team
Understand current processes and challenges to define a future state process and benefits with the goal of enhancing client experience, increasing automation, efficiency, and reducing risk.
Establish the end-to-end control processes.
Develop process and system enhancement recommendations
Ensure a client-centric approach is core across the team
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Ensure a consistent focus on the people agenda – soft-skill coaching and technical training, talent management and retention, clear succession plan and critical activity coverage, rewards, and recognition
Required qualifications, skills, and capabilities:
Bachelor’s degree
Strong communication skills, both written and verbal, including the ability to develop relationships across the various Senior Business Leads
Excellent problem-solving skills to identify, understand and address operational and technical issues. Proactive in displaying these skills and developing solutions.
Being proactive, and the ability to work in a high-pressure environment with time-critical deliveries
Control mindset to identify process control gaps, prioritize, and mitigate operational risk
Good problem-solving skills and can articulate clear and workable solutions
Ability to be flexible, follow tight deadlines, organize, and prioritize work
Proficiency in Microsoft Office products including Word, Excel, Access, Power Point and Outlook
Builds/promotes a client/customer centered organization.
Escalates issues and concerns in a timely manner with senior team and support resolution
Promotes partnership; encourages collaboration, information sharing and discussion to break down silos
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Oversee client account changes and closures, document requests, and coordinate requirements with client service across regions.