Payment Lifecycle Specialist IV - Investigations
Aumni
metro manila, philippines
Help keep critical payments moving by resolving inquiries with speed, accuracy, and care. In this role, you’ll investigate USD activity and process multi-currency payments for global clients, partnering with financial institutions, corporate customers, and internal teams. You’ll apply strong analysis and clear communication to solve problems, reduce repeat issues, and deliver a great client experience. If you enjoy ownership, deadlines, and building expertise in cash operations, this is a strong opportunity to grow.
As a Payment Lifecycle Specialist IV in Treasury Cash Operations, you will investigate and resolve inquiries related to USD activity and support the processing of multi-currency payments for global clients. You will analyze and prioritize cases, take ownership of timely resolution, and follow up to closure in line with departmental standards. You will also identify recurring processing issues and help improve outcomes through clear communication, strong controls, and continuous learning across systems and enhancements.
Job responsibilities
- Analyze and prioritize inquiries and resolve cases accurately and on time in line with departmental standards.
- Follow up on pending cases to drive timely closure and meet service expectations.
- Initiate and verify payments and adjustments with strong attention to accuracy and controls.
- Maintain working knowledge of required systems and stay current on enhancements.
- Communicate clearly and professionally in writing and verbally with clients and internal partners.
- Identify recurring processing issues and educate partners to help prevent future occurrences.
- Demonstrate professional work habits, including punctuality and reliable attendance.
- Support high-volume periods by working overtime when requested.
- Apply basic accounting skills to support investigation, adjustments, and reconciliation activities.
- Work flexibly across shift schedules to support business needs.
- Adhere to firm values and required policies in day-to-day execution.
Required qualifications, capabilities, and skills
- Hold a graduate degree with a strong academic record.
- Have experience in international payment processing operations or back-office banking operations.
- Demonstrate working knowledge of payment messaging, including SWIFT.
- Demonstrate strong written and oral communication skills in English.
- Demonstrate strong interpersonal skills and ability to work effectively with internal and external stakeholders.
- Demonstrate a proactive problem-solving approach, including ownership through to resolution and appropriate escalation.
- Demonstrate strong client focus and commitment to service.
- Demonstrate proficiency in Microsoft Excel, Word, PowerPoint, and Access.
- Demonstrate willingness to work flexible shifts and overtime when needed.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Investigate and resolve USD payment inquiries—deliver timely solutions and support global clients with accuracy and professionalism.