Quality Analyst II - Global Payments
Aumni
IT, Quality Assurance
metro manila, philippines
Quality is how we protect clients, strengthen controls, and deliver reliable payment outcomes every day. In this role, you will lead a team that tests work, identifies trends, and turns insights into measurable improvements across global payment operations. You will partner closely with operational leaders to keep performance transparent, calibrated, and aligned to documented procedures. You will also help modernize how we execute quality through targeted automation and small projects. If you enjoy leading people and solving complex operational problems, this is a high-impact opportunity.
Job summary
As a Global Payments Quality Manager in Global Payment Operations, you will lead a team that assesses process and work quality, surfaces risks and trends, and helps teams improve how they deliver payment services. You will shape quality strategy, run day-to-day review execution, and ensure results are communicated and acted on in line with controls and standard operating procedures. You will collaborate with partners across operations and quality to strengthen root cause analysis, corrective actions, and ongoing program maturity.
Job responsibilities
- Lead and develop a distributed team of analysts, setting clear goals, coaching performance, and supporting growth
- Oversee daily quality reviews across supported teams and products, ensuring consistent execution and documentation
- Design and manage quality assurance programs, including coverage, sampling, and review standards
- Facilitate cross-functional calibration discussions to align expectations and scoring consistency
- Analyze quality results to identify trends, themes, and emerging risks
- Partner with business leaders to prioritize issues and drive practical, measurable improvements
- Support audits and control testing by providing operational quality evidence and subject matter input
- Lead root cause and corrective action planning, verify effectiveness, and track sustained outcomes
- Drive small projects and automation efforts that improve efficiency, accuracy, and control adherence
- Review and enhance charters, procedures, and processes to keep guidance current and usable
- Present quality metrics, insights, and recommendations to leadership in a clear, decision-ready format
Required qualifications, capabilities, and skills
- 5 years of experience in financial services, risk management, or wholesale payments
- Demonstrated experience leading or managing a team, including performance management and coaching
- Proven expertise in quality management practices, root cause analysis, corrective action, and defect reduction
- Strong analytical skills with experience interpreting quality results and turning data into actions
- Strong written and verbal communication skills, with the ability to tailor messages to different audiences
- Experience partnering with stakeholders to deliver process improvements across teams
- Experience delivering automation or process improvement projects using tools such as Alteryx or UiPath, and applying large language models to workflow improvement
- Strong judgment, critical thinking, and comfort making independent decisions within a controlled environment
- Ability to manage multiple priorities, set expectations, and consistently deliver outcomes
- Strong Microsoft Office skills, including Excel, PowerPoint, and Word
- Bachelor’s degree or equivalent practical experience
Preferred qualifications, capabilities, and skills
- Experience supporting operational readiness for audits, issues, and control remediation in a payments environment
- Experience building or scaling quality programs across multiple products or locations
- Comfort working in ambiguous, fast-changing environments and driving alignment through structure
- Strong negotiation and influencing skills, including presenting findings and recommendations independently
- Experience developing dashboards or automated reporting for quality metrics and performance monitoring
- Familiarity with common banking systems and payment processing workflows
- Experience mentoring future managers or leading managers of analysts across regions
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Lead quality assurance for global payment operations, guiding a team to strengthen controls, performance, and outcomes.