EMEA Benefits Operations Associate (12 months temporary contract)
Accounting & Finance, Operations
Warsaw, Poland
Join our EMEA Human Resources Operations function and help deliver a seamless employee experience across the full employment life cycle. In this role, you will support payroll and benefits operations in Warsaw, partnering with teams across HR to resolve issues and keep processes running smoothly. You will bring structure, attention to detail, and a client-service mindset to work that matters to employees every day. If you enjoy ownership, collaboration, and continuous improvement, this role offers strong impact and development.
As an EMEA Benefits Operations Associate in the EMEA Benefits Team, you will support the employee life cycle by delivering payroll- and benefits-related operations for our Warsaw location. You will respond to employee queries, coordinate resolution of complex cases with HR partners, process payroll and benefits inputs, and maintain accurate documentation and reporting. You will help ensure data integrity, confidentiality, and compliance with local requirements while contributing to process improvement initiatives.
Job responsibilities
- Serve as a primary point of contact for employee queries related to benefits, payroll, and time and attendance, ensuring timely and accurate resolution
- Coordinate with HR Business Partners, Employee Relations, Payroll, and other HR teams to resolve complex or escalated issues
- Track, review, and process HR-related invoices and payroll-related benefits instructions, completing post-payroll verification as needed
- Administer leave of absence processes and support benefits administration in line with local legislation
- Maintain and update standard operating procedures and checklists for all workstreams to support accuracy and compliance
- Compile reports and documentation to support in-location teams and management
- Participate in HR Operations initiatives, projects, and continuous improvement efforts
- Ensure data integrity, confidentiality, and appropriate handling of sensitive employee information at all times
Required qualifications, capabilities, and skills
- At least 4 years of experience in an HR operations, HR administration, or HR services role with exposure to payroll and benefits
- Fluency in Polish and English with strong written and verbal communication skills
- Solid understanding of Polish HR and payroll legislation and practices
- Advanced Excel skills (including VLOOKUP, PivotTables, and data validation) and proficiency in PowerPoint and Word
- Strong organization and project management skills with the ability to manage multiple tasks in a deadline-driven environment
- High attention to detail, accuracy, and a strong sense of ownership
- Strong interpersonal skills with the ability to handle sensitive topics professionally and interact with employees at all levels
- Ability to build effective partnerships across locations and with external vendors
Preferred qualifications, capabilities, and skills
- Experience supporting local payroll operations or leading payroll processes for a site
- Experience working in a multinational or matrixed environment
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Support payroll, benefits, and HR operations in Warsaw, resolving employee queries and driving accurate, compliant processes.