Client Onboarding Middle Office - Associate
South Africa · Gauteng, South Africa · Johannesburg, South Africa
Client Onboarding Middle Office - Associate
Help deliver a seamless onboarding experience that enables clients to do business with confidence. You’ll partner closely with front office and operations teams to progress requests, remove friction, and maintain high standards of risk management. You’ll build expertise in client due diligence and develop strong stakeholder-management skills. You’ll join a collaborative team that values continuous improvement and shared learning.
As a Client Onboarding Middle Office Associate in the Know Your Customer (KYC) team, you will own the end-to-end onboarding and KYC renewal journey for a defined portfolio. You will manage timelines, coordinate inputs across partner teams, and keep stakeholders informed with clear status updates. You will apply sound judgment to identify risks, escalate issues, and help ensure client records meet regulatory and policy requirements. You will contribute to a consistent, high-quality client experience while supporting a strong control environment.
Job Responsibilities:
- Manage the KYC book of work for a designated front office coverage team, prioritizing active requests and providing status updates
- Build partnerships with internal teams to identify issues, remove roadblocks, and improve outcomes
- Partner with front office teams to obtain required documentation and supporting evidence for KYC due diligence
- Validate that client information is accurate, complete, and appropriately documented to meet regulatory and policy requirements
- Coordinate case prioritization, capacity planning, and work assignment with operational partner teams
- Monitor process and regulatory changes and communicate impacts to key stakeholders
- Organize your workload, meet agreed timelines, and escalate risks or blockers when needed
- Identify and deliver process improvements, contributing to key process and technology initiatives
- Apply AI literacy by using approved tools for drafting and summarization, verifying outputs, and monitoring workflows to prevent omissions or inconsistencies
- Mentor peers by sharing best practices and supporting training across the team
Required Qualifications, Capabilities, and Skills:
- Experience performing KYC / AML due diligence in an international banking environment
- Ability to communicate clearly in writing and verbally, including in conflict or time-sensitive situations
- Demonstrated stakeholder-management skills, including influencing and negotiating with senior partners
- Demonstrated ability to apply risk awareness and control discipline when handling client data and documentation
- Strong attention to detail and ability to manage multiple onboarding/renewal items in parallel
- Professional working proficiency in French
- Full professional proficiency in English
- Ability to plan and prioritize work to meet deadlines and team targets
- Proficiency with common productivity tools (for example, document management and case tracking tools)
Preferred Qualifications, Capabilities, and Skills:
- Understanding of the financial services industry and common onboarding controls
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Familiarity with multiple client types and legal entity structures
JP Morgan is committed to the goals of the Employment Equity Act 55 of 1998, which was enacted inter alia to achieve equity by promoting equal opportunity and fair treatment in employment through the elimination of unfair discrimination. As such, application screening and hiring will be considered in line with advancing the recruitment of previously disadvantaged persons.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Own client onboarding and KYC renewals, partnering with front office to deliver a smooth, compliant client experience.