Securities Services - Client Solutions Manager - Vice President
Customer Service
Tampa, FL, USA
Join a team where your expertise in project management shapes the future of Securities Services. At JPMorgan Chase, you’ll work with a diverse client base and lead complex projects that make a difference for our clients and the firm.
Role Description:
Client Solutions and Implementations Managers are responsible for the project management of both new client and incremental business to the Securities Services organization within JPMorgan’s Commercial & Investment Bank. The role covers a diverse client base that includes Asset Managers, Hedge Funds, Private Equity Funds, Pension Funds, Government Sponsored Enterprises, Banks, Broker Dealers and Insurance Companies.
Solutions and Implementation activities cover all Securities Services products including, but not limited to: Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management, Prime Custody, Trading Services and Fusion. The scale of activity ranges from single product implementations to complex deals involving multiple products and entities and include a range of stakeholders.
POSITION RESPONSIBILITIES
Implementation:
Lead execution of key implementation projects managing both direct and indirect resources across multiple locations and disciplines
Drive the client requirements gathering process, propose and influence target solutions for the client
Ensure client requirements are understood and work closely with internal partners to design, document and collect appropriate sign off on scope and solutions
Own and drive project activities including, but not limited to:
Develop and manage project delivery plans
Facilitate negotiating of client legal agreements
Execute plans with robust governance and reporting
Actively mitigate and manage project risk by coordinating timely resolution of issues
Scope containment and change management
Manage and motivate virtual working teams across multiple locations and disciplines
Execute post implementation and production satisfaction reviews to continually improve practices
Effectively prioritize, track and report on all projects in the pipeline.
Ensure compliance with all controls and procedures
Own all project communication to internal and external stakeholders
Complete all of the above while delivering high levels of internal and external client satisfaction
Related Responsibilities:
Actively contribute strategies for delivering excellent client experience.
Ongoing process improvement, identify potential tactical and strategic improvements to implementation processes and drive results
Proactively drive internal team and department-wide initiatives as agreed upon
Work with Sales and RFP teams in pre-win phase to ensure Solutions team is effectively represented
Actively represent and champion the Solutions team in the Sales cycle; participate in pitches and lead Implementation dialogue with internal partners and clients across all product disciplines
Actively influence senior executives at key clients
QUALIFICATIONS
Knowledge
Working knowledge of multiple Securities Services products such as Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management, Prime Custody, Trading Services and Fusion.
Skills
Project and program management skills
Highly structured and methodical in execution
Clear, articulate and concise verbal and written communication
Client-facing skills
Proven ability to influence and work collaboratively with multiple internal disciplines (sales, operations, technology, product management)
Strong presentation skills
Keen eye for identifying and resolving risks
Ability to systematically remove ambiguity from projects
Relationship skills - ability to gain access to individuals within a wide range of functions in the organization; earn a reputation for integrity, intelligence and problem solving
Work well in an evolving environment
Experience
5-10 Years in Financial Services particularly Securities Servicing Industry.
3+ years in a client facing project management role or commensurate experience
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Responsible for the project management of both new client and incremental business to the Securities Services organization within JPMorgan’s Commercial & Investment Bank.