Chase Travel - CxLoyalty Account Payables Chargeback Specialist
Full-time
Glen Allen, VA, USA
Help protect travelers and our business from fraud losses and payment disputes that can impact customer trust. In this role, you will combine analytical thinking, attention to detail, and clear communication to resolve complex chargeback cases end to end. You will work closely with internal partners to strengthen controls, improve processes, and spot emerging risk trends. If you enjoy solving problems, following evidence, and delivering accurate outcomes, this role offers meaningful impact every day.
As an Accounts Payable Chargeback Specialist in the Chase Travel, cxLoyalty Accounts Payable Operations team, you will investigate suspicious transactions, verify bookings and customers, and respond to card network disputes to reduce fraud losses and protect our customers. You will partner with teammates and stakeholders to monitor trends, improve workflows, and support loss prevention practices. You will help ensure disputes are handled accurately, consistently, and within required timelines, while contributing to a strong customer experience.
Job responsibilities
- Research and respond to chargebacks, retrieval requests, and dispute claims across major card brands
- Verify bookings and customers to support fraud investigations and dispute representment
- Document fraud and chargeback alerts clearly and consistently in required systems
- Maintain payment and chargeback activity records across payment processing systems and supporting resources
- Update travel settlement tools and related processes to reflect chargeback outcomes in line with policy
- Process client refund requests through approved payment processor workflows within established service levels
- Resolve client refund requests through internal ticketing in line with policies and procedures
- Monitor fraud and chargeback trends and communicate emerging issues and insights to management
- Prepare and distribute recurring and ad hoc client billing and operational reports
- Perform quality assurance checks by auditing a defined portion of dispute and chargeback resolutions
- Support investigations, reconciliations, and other ad hoc requests as needed
Required qualifications, capabilities and skills
- 2+ years of experience in a detail-oriented work environment (accounts payable experience acceptable)
- 3+ years of experience managing multiple priorities and deadlines simultaneously
- 2+ years of customer service experience, including written and verbal customer communication
- Ability to complete work with minimal supervision while meeting quality and timeliness expectations
- Strong written and verbal communication skills
- Ability to manage multiple tasks efficiently and deliver accurate outcomes under time constraints
- Ability to collaborate effectively as a cooperative, active member of a team environment
- Strong interpersonal skills and professionalism when handling sensitive issues
- Intermediate Microsoft Excel skills
- Demonstrated problem-solving and mathematical skills
- Ability to meet deadlines consistently
Additional Information
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Resolve travel payment disputes and investigate fraud to protect customers and reduce chargeback losses.