Customer Success Manager, Enterprise
Bonusly
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See open jobs at Bonusly.See open jobs similar to "Customer Success Manager, Enterprise" NEXT Frontier Capital.✅At Bonusly, you’ll...
- Manage a portfolio of customers throughout the life cycle, owning their ultimate success by ensuring they realize the full value of the Bonusly platform.
- Partner with implementation team to ensure successful onboarding experience and product adoption.
- Partner with your customers to proactively optimize their use of Bonusly as their business and talent objectives change and best practices evolve
- Partner with the sales team to drive account growth
- Closely monitor your accounts to identify renewal risks and implement proactive interventions.
- Act as a trusted advisor your clients
- Help customers clearly define their Desired Outcomes, and work relentlessly to provide strategy and optimizations so that they achieve those goals.
- Showcase Bonusly’s value to customers through regular check-ins and Executive Business Reviews focused on achieving desired outcomes
- Drive product adoption and ongoing usage of Bonusly by helping our customers follow best practices to get the most from Bonusly (and, help define what those best practices are!)
- Build and maintain healthy, multi-thread relationships across your accounts organizations
- Serve as the voice of your customers by sharing customer feedback and advocating for customer needs cross-departmentally and serve as the Voice of Bonusly with our customers to ensure mutual success in the partnership
- Keep up with HR industry trends to understand and advise our customers
💚You’re a great fit if you…
- Excel at delivering delightful experiences, with a focus on customer growth and retention
- Serve as a consultative partner to your clients by seeking to understand problems and goals in order to deliver informed recommendations and partnership strategy
- Have strong business acumen with proven ability to balance clients’ business needs as well as Bonusly business objectives to maintain and grow mutually beneficial partnerships
- Are well-organized and detail-oriented, with a keen understanding of project management.
- Adept with standard business tools and practices, and able to learn new ones quickly.
- Thrive in a fast-paced work environment and are adaptable to change
💯Bonusly points if you…
- Are familiar with Gainsight, Google Workspace Tools, and/or other SaaS tools.
- Have experience in HR or related fields.
Compensation:
- Base salary: $90,000 - $120,000
This job is no longer accepting applications
See open jobs at Bonusly.See open jobs similar to "Customer Success Manager, Enterprise" NEXT Frontier Capital.