CSM/Sr CSM
Claravine
Customer Success Manager / Sr Customer Success Manager
Who We Are
At the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery led to a unique category solution that continues to redefine how top brands and agencies manage the digital experience. We take the drama out of data by standardizing data at the source, giving people, teams and technology a shared understanding of their data.
What We Do
Claravine is The Data Standards Company. We help brands and agencies deliver on the promise of modern marketing by standardizing taxonomies, naming conventions, and metadata across all digital experiences at the source of data creation. That’s why a quarter of the Fortune 100 use our platform, The Data Standards Cloud, to define, apply and connect standards across their ecosystem for faster decisions, greater agility, and increased ROI.
We Are Hiring
This role will act as the main Customer point of contact throughout the Customer’s lifecycle, define a success plan with clear deliverables, and ensure clear communication with the Customer and Claravine.
What You’ll Do
- Own the implementation and all post sales activity with Claravine’s Fortune 500 enterprise customers
- Accountable for customer expansion, renewal and advocacy within defined territory
- Identify and deliver on customer objectives and success criteria, with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
- Partner with product management team to provide input to feature improvements, help validate new features, and roll out of new features to customers
- Drive adoption of Claravine products – using data to provide insights and share best practices and progress from baseline through the maturity curve
- Foster innovation sharing best practices and new ways your customers can leverage Claravine solutions to advance their digital maturity
- Identify at-risk customers, and work with extended Claravine team to create and execute on “get well” plans
- Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer's success organizational and time management skills.
Keys to Success
- REQUIRED: Bachelor's degree
- REQUIRED: 3+ yrs experience in customer success or consulting, with accountability for customer expansion and renewals with large enterprise customers
- Experience with owning and guiding the full client experience from onboarding to renewal.
- Experience in Adobe Analytics, Google Analytics and understanding of digital marketing processes and ecosystem desired
- Comfortable communicating, training, and presenting complex enterprise solutions to executive stakeholders at large enterprise customers
- Self-motivated, strong organizational and time management skills
- Problem solver looking for solutions to support customers
- Excellent verbal and written communication skills
The US base salary range for this position begins at $95,000.00 annually. Base salary and title are commensurate upon experience.
