Director of Strategy & Business Operations
Mpathic
About mpathic.ai
mpathic.ai is a conversational-intelligence platform transforming how humans and AI understand empathy, communication quality, and clinical effectiveness. Our platform powers conversation analysis for healthcare, clinical trials, and digital well-being applications using human-in-the-loop machine learning and motivational interviewing frameworks.
We’re seeking a Director of Strategy & Business Operations to partner with the CEO and leadership team to drive operational excellence, scale go-to-market (GTM) strategy, and ensure financial discipline as we enter our next phase of growth.
Role Overview
The Director of Strategy & Business Operations will act as a strategic and operational right hand to the CEO—responsible for aligning mpathic’s go-to-market strategy, revenue operations, and core business systems. This person will translate company strategy into execution across Sales, Marketing, Finance, and Operations, ensuring accountability for growth and financial clarity.
As a key member of the leadership team, this individual will design and operationalize the systems and metrics that evaluate/connect customer acquisition, retention, and unit economics—building the foundation for scalable revenue and operational excellence.
You will thrive in this role if you are both strategic and hands-on, able to move fluidly between board-level discussions and day-to-day execution.
The Director of Strategy & Business Operations will act as a strategic operator, system builder, and force-multiplier for the CEO and leadership team. You’ll oversee cross-functional planning, manage the revenue engine, and ensure operational alignment as mpathic scales its enterprise footprint and partnerships in health and AI.
You’ll be hands-on in building structure, implementing metrics, and ensuring every strategic goal translates into measurable progress.
Key Responsibilities
Go-to-Market Strategy & Execution
· Drive overall GTM strategy alongside CEO in alignment with company vision and revenue goals.
· Partner with Product and Marketing to define ICPs, value propositions, pricing, and competitive differentiation.
· Standardize processes across Marketing, Sales, Customer Success, and Partnerships for predictability and repeatability.
· Support pricing strategy, deal desk operations, and financial modeling for new business lines.
Operational Leadership
· Translate strategic priorities into OKRs, budgets, and operational plans.
· Oversee core company metrics and performance dashboards (ARR, churn, burn rate, CAC, LTV).
Finance & Business Planning
· Partner closely with the CEO on annual planning, OKRs, and board/investor materials.
· Translate vision into operational priorities and cross-team accountability.
· Run leadership meetings, track deliverables, and maintain a single source of truth for company initiatives.
· Support strategic partnerships, R&D initiatives, and GTM experiments with clear ROI tracking.
· Lead basic financial planning and analysis (FP&A), including budgeting, forecasting, and cash-flow management.
· Manage expense tracking and vendor negotiations for ROI optimization. Identify cost-optimization opportunities and ROI tradeoffs across teams.
· Partner with external accountants/CFO advisors for monthly close, reporting, and compliance.
· Ensure metrics are investor-ready (runway, burn, revenue, margins, efficiency).
· Support fundraising, investor updates, and board reporting with accurate financial and KPI summaries.
· Develop systems to delegate and manage finance, taxes and other roles to eventually spin out these responsibilities to a VP of Finance role
Leadership & Culture
· Serve as a trusted right hand to the CEO in operational and financial decision-making.
· Mentor emerging team leads in GTM, ops, and finance disciplines.
· Reinforce a culture of accountability, empathy, and clarity across distributed teams.
Qualifications
· 10+ years of experience in GTM, operations, or finance roles at early- or growth-stage startups (preferably B2B SaaS or health-tech).
· Proven track record leading cross-functional teams through scaling inflection points ($1M → $10M ARR).
· Strong command of startup financial management, forecasting, and cashflow modeling. Finance background or prior roles in finance.
· Experience with CRM systems and data analytics tools.
· Exceptional written/verbal communication skills and executive presence.
· Comfort working directly with founders, investors, and enterprise clients.
Preferred
· Experience in human data, healthcare, life sciences, or AI/ML-driven software.
· Experience in digital health, regulated industries, or B2B SaaS GTM.
· MBA or Finance Degree
· Have led company through Series B in the past
· Past experience as a Chief of Staff, right-hand to CEO of successful company past Series B
Location
Seattle, WA preferred, remote, US, based. West Coast or PST work schedule also preferred if not Seattle.
Compensation
Competitive base salary, equity participation, and performance-based bonus.
The estimated compensation range for candidates located in the Seattle area is $150,000 - $200,000 base. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws.