Community Manager
Mpathic
Our Story
mpathic is keeping humans safe in the AI era with experts and software that are rooted in psychology and powered by clinicians. We work with leading AI model builders, application layers and clinical researchers to understand and protect people, reducing the world’s biggest human risks.
About the Role
The Community Manager will work closely with cross-functional teams to design and scale a high-quality community experience for thousands of experts across disciplines. You will be responsible for building systems, programs, and rituals that keep experts engaged—whether they are actively working on projects or waiting to be placed.
This is a hands-on, high-impact role for someone who is both strategic and execution-oriented: you enjoy building programs from scratch, moderating conversations, identifying emerging leaders, and creating meaningful incentives for participation.
This role is ideal for someone who thrives in fast-paced environments, enjoys working with highly skilled professionals, and is excited to help shape a new kind of expert network in the AI safety space.
Key Responsibilities
Community Building
- Build and manage mpathic’s expert community, creating a welcoming, high-quality environment for discussion and collaboration.
- Design and execute engagement programs that keep experts active, learning, and connected across the lifecycle (pre-project, active, and alumni).
- Leverage our community platform (Docebo) to design and implement engagement loops, including incentives, recognition systems, and learning pathways.
- Track and optimize key community metrics (engagement, retention, referrals, participation).
- Continuously experiment with new formats and features to improve community health and activity.
Community Engagement
- Moderate community conversations to ensure they are thoughtful, productive, and aligned with mpathic’s values.
- Develop content, prompts, and programming (e.g., discussions, AMAs, learning threads) that drive meaningful participation.
- Create systems that encourage referrals, peer-to-peer engagement, and organic community growth.
- Identify and cultivate a group of expert evangelists to help lead conversations, onboard new members, and strengthen community culture.
- Build strong relationships with top contributors and surface their insights back to internal teams.
- Work with Marketing team to plan in-person events for expert engagement and recruitment.
Cross-Functional Collaboration
- Partner with Operations, Product and Research teams to ensure the community reflects current priorities and opportunities.
- Help communicate new projects, opportunities, and updates to the expert network.
- Gather feedback from the community to inform product, research, and go-to-market strategies.
Requirements
Must Have
- 3+ years of experience in community management, customer engagement, or related roles.
- Experience building or managing communities of professionals, experts, or creators.
- Strong communication skills, with the ability to engage thoughtfully with highly specialized audiences.
- Experience moderating online communities and fostering positive, high-signal discussions.
- Familiarity with community platforms or learning systems.
- Comfort working in a fast-moving environment with evolving priorities.
- Strong organizational and program management skills.
- Interest in AI, behavioral science, and responsible technology.
Nice to Have
- Multi-lingual
- Familiarity with online communities in areas such as gaming, TikTok, or creator ecosystems.
- Experience working with expert networks, marketplaces, or talent platforms.
Compensation & Benefits
- Base Salary: $85,000–$110,000
- Seattle / Hybrid / Remote
- Benefits:
- 100% company-funded health, dental, and vision insurance
- 401k
- Well-being programs
- Flexible paid time off
- Mission-driven work solving AI Safety challenges
Apply Even If You Don’t Check Every Box
We know great candidates might not fit every bullet on a job description. If this role speaks to you and you’re excited to help shape the future of the industry, we’d love to hear from you.