Client Success Manager
Paramify
Customer Service
United States
Posted on Oct 9, 2025
About the job
We are seeking a driven Client Success Manager who thrives in dynamic, high-growth environments and is passionate about making risk management accessible to everyone and building lasting customer relationships. In this role, you will own a strategic book of business, guiding customers through every stage of their lifecycle—from onboarding and training to renewals and expansion. You will act as a trusted advisor, ensuring customers realize ongoing value from our platform and achieve their business outcomes.
This role offers a hybrid work model with regular in-office attendance required at our Lehi, UT location.
Key Responsibilities:
- Own the end-to-end customer journey for your portfolio, driving onboarding, training, success planning, and business reviews.
- Build deep relationships with customers, developing tailored success plans aligned to their goals and desired outcomes.
- Proactively identify opportunities for account growth and renewal, partnering with sales on expansion strategies and upsell motions.
- Deliver engaging, value-driven onboarding experiences that accelerate time-to-value and platform adoption.
- Act as the primary point of contact for day-to-day questions, technical issues, and support needs via email and ticketing systems.
- Monitor and respond to support requests promptly, escalating where needed and ensuring a smooth resolution process.
- Monitor customer health through product usage analytics, success metrics, and feedback loops; take action to address risks early.
- Conduct regular check-ins and executive business reviews to track progress and reinforce long-term value.
- Advocate internally for customer needs by collaborating with product, engineering, and support teams to improve the user experience.
- Contribute to the development of playbooks, resources, and scalable processes to enhance the client success function.
- Maintain accurate records of customer activity and pipeline in our CRM system (HubSpot experience a plus).
Qualifications:
- 3+ years of experience in Customer Success, Account Management, GRC, or a related client-facing role at a SaaS company—preferably with compliance-driven or technical solutions.
- Comfortable working with security and compliance teams and bridging the gap between technical and non-technical personas.
- Proven track record of managing renewals and driving account growth with high client satisfaction and retention.
- Excellent communication and relationship-building skills, with the ability to influence senior stakeholders and navigate complex organizations.
- Strong problem-solving and project management abilities; highly organized and responsive.
- Familiarity with success planning, onboarding frameworks, and customer lifecycle methodologies.
- Comfortable analyzing usage data and customer feedback to inform strategy and prioritize actions.
- Proven ability to troubleshoot and resolve technical issues and respond to inbound support requests in a timely, helpful manner.
- Self-starter who thrives in a fast-paced, evolving environment with a mindset of continuous improvement.
- Proficiency with support tools is a plus.
- Zendesk, Slack, JIRA, and CRM systems like HubSpot
- Experience with compliance, cybersecurity, or GRC software is a big plus.
- GRC frameworks (SOC 2, ISO 27001, FedRAMP, FISMA, NIST 800-171, etc.)
- Security tooling or risk programs
Benefits:
- Competitive salary and equity options.
- 100% Company-paid health, dental, and vision coverage.
- Flexible work schedule and hybrid work options.
- Minimum of 10 mandatory PTO days + 10 paid company holidays.
- 100% paid parental leave.
- Professional development opportunities and ongoing learning initiatives.
- Vibrant company culture with a focus on innovation, collaboration, and growth.
- Join us at Paramify and be part of a team that is redefining cybersecurity and compliance.
Apply now and embark on a rewarding journey filled with opportunities for creativity, learning, and impact!