Clinical Solutions Manager
SquarePeg
Los Angeles, CA, USA
Posted on Dec 15, 2024
About Us
Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.
Our mission is to improve the lives of people and communities by democratizing technology development in health and research.
About The Role
We’re looking for a Clinical Solutions Manager with a background in public behavioral health and a strong interest in using technology to improve healthcare systems. In this role, you’ll work with our clients to ensure our technology solutions address their specific needs, bridging the gap between healthcare challenges and product development. You’ll also support our sales team, contributing your subject matter expertise to help define project scope and demonstrate the value of our platform.
What You’ll Do:
The anticipated base salary for this position is $145,000 to $150,000, based on the Los Angeles market. The base salary offered may vary depending on several factors, including the applicant's qualifications, relevant experience, specific skills, level of education, certifications, and the geographic location where the role will be performed.
Please note that the listed compensation details apply to the base salary only and do not include additional elements of the total compensation package, such as performance bonuses, stock options, or benefits. The final compensation package will be determined by evaluating the candidate’s qualifications in relation to market standards and internal pay equity.
Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.
Our mission is to improve the lives of people and communities by democratizing technology development in health and research.
About The Role
We’re looking for a Clinical Solutions Manager with a background in public behavioral health and a strong interest in using technology to improve healthcare systems. In this role, you’ll work with our clients to ensure our technology solutions address their specific needs, bridging the gap between healthcare challenges and product development. You’ll also support our sales team, contributing your subject matter expertise to help define project scope and demonstrate the value of our platform.
What You’ll Do:
- Establish and maintain strong, long-term relationships with customers and stakeholders to understand and address their needs, fostering collaboration and ensuring high satisfaction and successful outcomes.
- Engage with public health and behavioral health customers to understand their workflows, challenges, and needs, translating these insights into technology opportunities that align with customer requirements and deliver meaningful results.
- Serve as a liaison between customers and internal product and design teams, consulting on features, functionality, and user experience to achieve key project milestones.
- Support customers in change management and technology adoption, collaborating with program management and customer success to create strategies that facilitate smooth transitions, enhance user adoption, and help customers maximize product benefits.
- Provide thought leadership within the company, guiding the strategic use of technology in public healthcare, offering insights on industry trends, and representing the company at industry events and conferences.
- Assist the sales team in pre-sales activities by demonstrating product value, addressing customer concerns, and contributing subject matter expertise during sales presentations.
- Continuously assess product performance in the market, gathering customer feedback to drive improvements and ensure products remain aligned with evolving customer needs.
- Minimum of 8 years of experience providing clinical or other direct services in behavioral health programs within the public system.
- Strong understanding of broader public health systems at county and/or state levels.
- Demonstrated involvement in technology related initiatives or projects focused on the tracking of program data/outcomes, facilitation of client journey through services, workflow improvements, or other relevant topics with a public behavioral health system.
- Proven experience in a customer-facing role, with the ability to build and maintain strong relationships.
- Excellent communication and presentation skills, with the ability to articulate complex ideas to both technical and non-technical audiences.
- Flexibility and adaptability to navigate changing priorities, requirements, and constraints in a dynamic and fast-paced start-up environment.
- Ability to travel as needed to meet with customers and attend industry events.
- Experience in clinical program management, implementation, or administration within a public behavioral health system.
- Proficiency in technology and software solutions relevant to the behavioral health industry, such as electronic health record (EHR) systems, telehealth platforms, data analytics tools, and mobile applications.
- Knowledge of relevant regulatory frameworks, such as HIPAA (Health Insurance Portability and Accountability Act), to ensure compliance when developing technology solutions for the public behavioral health sector.
- Engage with an exciting, fast-growing, and diverse group of coworkers dedicated to improving lives by breaking down technology barriers.
- Work in a culturally rich environment that values diversity and inclusivity, ensuring a welcoming and supportive atmosphere for all employees
- Full medical, dental, vision and life insurance benefits
- 401K matching
- Company stock options
- Unlimited paid vacation
- Performance bonuses
- Company support for career and skill development
- Fun company events and outings
- Chorus is an equal opportunity employer with a commitment to diversity and inclusion
The anticipated base salary for this position is $145,000 to $150,000, based on the Los Angeles market. The base salary offered may vary depending on several factors, including the applicant's qualifications, relevant experience, specific skills, level of education, certifications, and the geographic location where the role will be performed.
Please note that the listed compensation details apply to the base salary only and do not include additional elements of the total compensation package, such as performance bonuses, stock options, or benefits. The final compensation package will be determined by evaluating the candidate’s qualifications in relation to market standards and internal pay equity.