Customer Success Manager | London, Berlin | Contract to Hire
TrustLab
This job is no longer accepting applications
See open jobs at TrustLab.See open jobs similar to "Customer Success Manager | London, Berlin | Contract to Hire" NEXT Frontier Capital.Responsibilities
- Collaborate proactively with product, engineering and sales to continually innovate on the customer experience and improve the value customers receive from TrustLab products as an expert in our offerings.
- Co-lead the development and implementation of scalable customer success metrics to continuously monitor and improve customer happiness and engagement.
- Drive the implementation of customer support and success tooling to ensure high levels of customer satisfaction as TrustLab scales.
- Develop and publish multimedia onboarding and knowledge center materials to help customers understand how to unlock the full potential of TrustLab products.
- Interface regularly with customers to help foster strong relationships and promptly address questions and concerns.
- Collaborate closely with product and engineering to ensure bugs and improvement requests are swiftly triaged, prioritized and acted on as an important voice in the product development process.
- Partner with the Director of Customer Success to amplify the voice of the customer within TrustLab and implement innovative ideas to increase customer-centricity across the organization.
Minimum Qualifications
- +2 years experience in customer success at a tech startup, preferably working with business or government customers.
- Interest in growing a career in online safety / Trust & Safety.
- Motivated and organized self-starter who enjoys diving into new challenges and learning new things.
- Strong command of Google Slides/Powerpoint and Google Sheets/Excel.
- High comfort level with basic data manipulation and analysis, report creation and communicating data with non-technical audiences.
- Fluent command of English and strong, professional communication skills (both written and verbal).
Preferred Qualifications
- Previous experience using or implementing Zendesk.
- Educational background or work experience with data analysis, statistics, or coding.
Opportunities and Perks
- Competitive compensation at a rapidly growing Series A, VC-backed startup.
- Remote-first, with the ability to work anywhere, with occasional meetups in London, Berlin.
- Influence new product direction from idea to commercialization.
- Help develop critical tech to solve one of the 21st century’s trickiest societal problems.
This job is no longer accepting applications
See open jobs at TrustLab.See open jobs similar to "Customer Success Manager | London, Berlin | Contract to Hire" NEXT Frontier Capital.