Sr. Policy Specialist | CA (hybrid), TX (remote)
TrustLab
About TrustLab
Online misinformation, hate speech, child endangerment, and extreme violence are some of the world's most critical and complex problems. TrustLab is a fast-growing, VC-backed startup founded by ex-Google, TikTok, and Reddit executives determined to use software engineering, ML, and data science to tackle these challenges and make the internet healthier and safer for everyone. If you’re interested in working with the world’s largest social media companies and online platforms and building technologies to mitigate these issues, you’ve come to the right place.
About the Role
We are seeking a highly skilled and experienced individual to join our team as a Sr. Policy Specialist, reporting to the Director of Policy & Operations at TrustLab.
The Sr. Policy Specialist is responsible for crafting policies and operational guidelines to support TrustLab’s content moderation efforts, focusing on a wide range of illicit online content types. You will work closely with the Product, Engineering, Policy, and Operations teams to develop and implement policies and processes that help protect platform users.
You have strong policy development and implementation skills and can work closely with cross-functional stakeholders to deliver high-quality outputs. You also have experience delivering policy training and assisting with quality assurance. Experience in Trust and Safety and familiarity with online platforms is also beneficial.
You must be located in California or Texas. If located in the San Francisco Bay Area, the role will be hybrid so that you can work with our extended team at our headquarters in Palo Alto.
Responsibilities
- Perform audits and needs assessments of existing policies to identify gaps and limitations associated with existing frameworks.
- Draft policies based on extensive research, including examples of inappropriate content, gray literature, legal journals, academic articles, and contributions from civil society
- Collaborate with partner teams such as Product and Engineering to turn policies into operational guidelines and ensure cross-functional alignment.
- Develop policy training materials and deliver policy training to content moderators.
- Support quality assurance program by reviewing policy enforcement for compliance, accuracy, and room for improvement
- Collect and analyze key metrics such as incoming volumes, action rates, SLAs, quality rates, prevalence, and other critical metrics as needed.
Minimum Qualifications
- Bachelor’s degree in a related field such as Philosophy, Political Science, Public Policy, etc.
- Experience developing content policies and operational guidelines for digital platforms.
- Strong analytical and problem-solving abilities, with a data-driven mindset to drive decision-making and continuous improvement
- Strong knowledge of online platforms, content moderation, user behavior analysis, and regulatory compliance
- Familiarity with industry standards, best practices, and emerging trends in Trust & Safety
- Experience training vendor teams and improving SLAs and KPIs with content moderation service providers
- Ability to thrive in a fast-paced, dynamic environment, with a love of building policies and procedures from the ground up
Preferred Qualifications
- Master’s degree in a related field such as Philosophy, Political Science, Public Policy, etc.
- Experience working with international partners across different time zones and cultures
Opportunities + Perks
- Competitive total compensation package with stock options at a rapidly growing Series A, VC-backed startup
- Comprehensive health insurance packages
- Hybrid (in the Bay Area; HQ in Palo Alto) or remote friendly
- Work from home office support to create the perfect at-home setup
- Individual wellness stipend
- Professional development opportunities
- Influence new product direction from idea to commercialization
- Help develop critical tech to solve one of the 21st century’s trickiest societal problems.
EOE
We are an equal opportunity employer that celebrates diversity and believes that working with people of varied backgrounds leads to the best outcomes across all company levels. This is your chance to help build world-class technology in a space that greatly matters to society, working with a team invested in your professional growth! Our team members come from all different parts of the world, perspectives, ages, and experiences.